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with Faisal Tusher

Journey

From customer service to Head of Digital Marketing

Career since 2015, starting on the customer service desk. 6 roles later, leading digital marketing at Walton.

career since

role steps

companies

degrees incl. MSc

The climb

6 roles, one direction

Click a step or press play. The photo climbs with you.

Step 6 of 6

Head of Digital Marketing

Walton Hi-Tech Industries PLC · 2025

May 2025 – present. Leading digital marketing for one of Bangladesh's largest electronics and appliance makers.

  • Digital across a multi-category brand portfolio
  • Campaign management, media planning and buying
  • Budget management, analytics, reporting and SOPs
  • Team management and community engagement

“Everything before comes together: customer insight, hands-on channels, client management, leadership and security-minded data.”

More about this role

Toolkit by this step · 26 skills

Customer empathyCommunicationProblem solvingTelesalesReportingData analysisSQLMeta AdsGoogle AdsTracking setupSEOClient managementMedia planningMedia buyingAnalyticsTeam leadershipGroup strategyStakeholder managementAgency managementCampaign managementPaid mediaLead generation＋ Leadership＋ Budget management＋ SOP development＋ Marketing analytics

Highlighted = added at this step. Based on each role's responsibilities.

How the skill set stacked up

Each dot lights up from the step where that area became part of the day-to-day job. Click a column.

Skill area
Customer insight
Channel execution
Tracking & analytics
Client & stakeholder mgmt
Planning & budgets
Team leadership

Learning

The education path

From Charghat to a master's in cyber security.

  1. S.S.C.

    Sardah Govt. Pilot High School

    2008

  2. H.S.C.

    Sardah Govt. Degree College

    2010

  3. Graduation

    Northern University Bangladesh

    Year to confirm

  4. MSc in Cyber Security

    Bangladesh University of Professionals

    Year to confirm

Every milestone

The full timeline

Tap a card to open it. Filter by career, education or life.

  5. First job: the front line of Bangladesh's largest telecom operator — March 2015 to January 2017.

    • Handling customer queries in line with company directives
    • Outbound telesales
    • Sharing new offers and campaigns with the team as team representative
    Customer empathyCommunicationProblem solvingTelesales

    Every campaign ends in a customer conversation. Starting there built the habit of asking “what does the customer actually need?”

    Role details
Also worked with:MyoutsourcingSSLAveenir

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