with Faisal TusherTelecom · January 2017 – December 2017
Grameenphone Ltd
Where the career began — first in customer service at Bangladesh's largest telecom operator, then in its Analytic & Reporting team, where daily work with contact-centre data became the foundation for data-led marketing.
- Analyst, Analytic & Reporting · January 2017 – December 2017
- Customer Service Manager · March 2015 – January 2017
Responsibilities
- Customer Service Manager — handling customer queries in line with company directives.
- Customer Service Manager — selling through outbound telesales calls.
- Customer Service Manager — sharing new offers and campaigns with the team as team representative.
- Analyst — producing daily, weekly and monthly reports, and analysing the Inbound Contact Center's reports.
- Analyst — exploring and analysing data for business reports, using advanced tools to generate data from the server.
- Analyst — maintaining the reporting database with SQL queries.
Focus areas
Scope map — shape shows breadth, not a scored skill level.
Skills applied
Customer Service OperationsCustomer SupportCommunicationAnalytical Skills
Source: Roles, dates and responsibilities: Faisal Tusher's LinkedIn profile.
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